Grievance Redressal
Grievance Redressal and Feedback Procedure
Here are the steps a client can follow in case of grievance or feedback:
Level 1: Research Analyst Department Representative
If you are not satisfied with our services and would like to lodge a complaint, we would request you to first talk to our representative/consultant from the Research Analyst Department who is your point of contact. You can discuss with them, and be rest assured that your complaint will be resolved on best efforts within 7 business working days of the receipt of the grievance.
You can also email or talk to the representative/consultant via telephone. The contact phone number is 7977084156.
Alternatively, you can send us a complaint in writing or via email on Agrimverma@divitiae.in.
Level 2: Compliance Officer
If your complaint is not resolved by the representative/consultant, you may contact the Compliance Officer of Divitiae Analytics Pvt Limited:
- Name: Agrim Verma
- Address: 26 B, Nibbana CHS LTD, Nargis Dutt Road, Pali Hill , Nargis dutt Bungalow, Bandra W, MUMBAI, MAHARASHTRA, 400050
- E-mail ID: Agrimverma@divitiae.in
- Phone No.: 7977084156
We will try to resolve your complaint within 21 days of the receipt of the grievance. The first step is for us to be clear about the nature of your complaint, and to identify what we can do to resolve the issue. When we have finished our investigations into your complaint, we will be in touch to provide you with a full response to your complaint.
Level 3: Principal Officer
If you are still not satisfied with the response or the handling of your complaint by our representative/consultant, you can approach and write an email to Agrim Verma, Principal Officer at Agrimverma@divitiae.in with complete details. The Principal Officer will get in touch with you at the earliest and try to resolve your complaint as soon as possible.
Grievances with SEBI / Regulator
If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator – The Securities and Exchange Board of India (SEBI).
Online Grievance Filing
You can lodge your grievances with SEBI at SCORES 2.0 (a web-based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in a time-bound manner):
- SCORES Link: https://scores.sebi.gov.in
- SEBI Toll Free Helpline: 1800 22 7575 / 1800 266 7575
Two-Level Review for Complaint against Research Analyst:
- First review done by designated body (RAASB)
- Second review done by SEBI
Online Dispute Resolution (ODR)
If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/grievance on the SMART ODR platform for its resolution through online conciliation or arbitration.
- SMART ODR Link: https://smartodr.in/login
Physical Complaints
With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education,Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051.
Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance.
| Contact Person Name | Details of Designation | Address | Contact | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Agrim Verma | As mentioned in the Level 2 section of the Grievance Redressal Policy | +91 7977084156 | Agrimverma@divitiae.in | Mon-Fri 09 AM – 05 PM |
| Head of Customer Care | Agrim Verma | As mentioned in the Level 2 section of the Grievance Redressal Policy | +91 7977084156 | Agrimverma@divitiae.in | Mon-Fri 09 AM – 05 PM |
| Compliance Officer | Agrim Verma | As mentioned in the Level 2 section of the Grievance Redressal Policy | +91 7977084156 | Agrimverma@divitiae.in | Mon-Fri 09 AM – 05 PM |
| CEO | Agrim Verma | As mentioned in the Level 2 section of the Grievance Redressal Policy | +91 7977084156 | Agrimverma@divitiae.in | Mon-Fri 09 AM – 05 PM |
| Principal Officer | Agrim Verma | As mentioned in the Level 2 section of the Grievance Redressal Policy | +91 7977084156 | Agrimverma@divitiae.in | Mon-Fri 09 AM – 05 PM |
The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: –
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
We aim to resolve all grievances within 21 working days from the date of receipt. If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in.
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in.